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Terms & Conditions

A legal disclaimer

​Terms and Conditions for Excel Academy

Effective Date: 28/02/2025

By booking tutoring services with Excel Academy you agree to the following terms and conditions. Please read these carefully before proceeding with your booking.

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1. Services Provided

Excel Academy offers personalised tutoring sessions in various subjects. We provide two types of tutoring sessions:

  • Solo Sessions: One-on-one tutoring at a rate of £15 per hour.

  • Group Sessions: Group tutoring sessions with a minimum of two participants, charged at £10 per hour per person.

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2. Booking and Payment

  • Booking: All tutoring sessions must be booked in advance. Sessions can be booked through our website, email, or phone.

  • Payment: Payments must be made in full before or at the time of the session, unless otherwise agreed upon. Payments can be made via credit card, cash, PayPal, etc.

  • Hourly Rate: Charges for tutoring are calculated based on the number of hours booked. If the session is longer than the booked time, additional charges will apply at the same hourly rate.

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3. Cancellation and Rescheduling Policy

  • Cancellation: Cancellations must be made at least 24 hours before the scheduled session to avoid a cancellation fee. If a session is canceled with less than 24 hours’ notice, a fee of 50% of the session fee will be charged.

  • Rescheduling: If you need to reschedule a session, please notify us at least 24 hours before the scheduled time. We will try to accommodate your request but cannot guarantee availability.

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4. Refund Policy

  • Refunds: Refunds will only be issued if a session is cancelled by Excel Academy.

  •  No refunds will be issued for sessions cancelled by the client within 24 hours of the scheduled time.

  • Exceptions: Refunds may be granted at our discretion for exceptional circumstances, which will be considered on a case-by-case basis.

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5. Student Responsibilities

  • Preparation: Students are expected to come prepared for each session with any necessary materials (e.g., textbooks, notebooks, assignments).

  • Punctuality: Students must arrive on time for sessions. If a student is more than 15 minutes late without prior notice, the session may be canceled, and the full fee will still be charged.

  • Behavior: Students are expected to behave respectfully during sessions. Disruptive or inappropriate behavior may result in the termination of the session without a refund.

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6. Tutoring Locations

Sessions may be held:

  • Online: Via [Zoom, Skype, or another platform] as agreed upon.

  • In-Person: At an agreed-upon location (please specify if needed).

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7. Data Privacy and Confidentiality

We are committed to safeguarding your personal information. Any personal data provided during the booking process will only be used to deliver tutoring services. For more information, please refer to our Privacy Policy.

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8. Liability

Excel Academy will make every reasonable effort to ensure the quality of tutoring services. However, we are not liable for any indirect, incidental, or consequential damages arising from the tutoring services provided.

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9. Amendments to Terms

Excel Academy reserves the right to amend these terms and conditions at any time. Any changes will be communicated to clients, and the updated terms will be effective immediately upon posting on our website.

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10. Contact Information

If you have any questions or need further clarification regarding these terms and conditions, please contact us at:

By booking a session with Excel Academy, you acknowledge that you have read, understood, and agreed to the above terms and conditions.

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